How long will it take for my order to arrive?
We process orders within 24 to 48 business hours. Once shipped, the estimated delivery time is 7 to 12 business days, depending on your location. We will provide you with a tracking number so you can always see where your package is.
Is shipping free?
Yes, we offer completely free standard shipping for all orders placed in our store, with no minimum purchase.

Are the products safe for all types of pets?
Absolutely. At Fellvora, we select and design every product with the well-being, comfort, and safety of your adventure companion in mind. All our items undergo quality control to ensure an idyllic experience for both you and your pet.
How can I clean my pet's accessories?
To maintain the elegance and durability of our products, we recommend cleaning them with a damp cloth and neutral soap. For textiles or backpacks, avoid using washing machines or abrasive products that could damage the transparent finishes or design materials.

Can I exchange or return a product if I'm not satisfied?
Of course. Your peace of mind comes first. If the product doesn't meet your expectations or arrives with a defect, you have 14 calendar days from the receipt of the package to request a return or exchange. The item must be unused and in its original packaging.
How do I request a refund?
It's very simple. Write to us through our Contact page or send us an email with your order number and the reason for the return. Our team will guide you step by step through the process.

What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express), as well as secure payment platforms integrated with Shopify.
Is it safe to shop at Fellvora?
Absolutely. Our store is hosted on Shopify and has a high-security encrypted SSL certificate. Your personal and banking data is 100% protected and never stored on our servers.